we are committed to providing the highest standard of service to all our users. If you have a complaint about any aspect of our organization or our services, we encourage you to bring it to our attention. This Complaints Procedure outlines how complaints are handled.
You can submit a complaint to us by emailing complaints@fgrf.uk or by writing to us at Faizan Global Relief Foundation UK 284 WITTON ROAD, BIRMINGHAM B6 6NX, United Kingdom. Please provide as much detail as possible about your complaint, including any relevant documents or evidence.
Upon receiving your complaint, we will acknowledge receipt promptly, usually within 07 working days. The acknowledgment will include details of who will be handling your complaint and when you can expect a response
We will conduct a thorough investigation into your complaint. This may involve gathering additional information, consulting relevant parties, and reviewing our procedures or records.
We aim to provide a written response to your complaint within 07 working days of receiving it. Our response will address the issues raised in your complaint and provide explanations, apologies where necessary, and details of any actions we plan to take to resolve the matter.
f you are not satisfied with the initial response to your complaint, you may request for it to be escalated to a higher level of management within our organization. We will provide details of how to escalate your complaint in our response.
If you remain dissatisfied after exhausting our internal complaints procedure, you may have the right to seek an independent review from an external body, such as a regulatory authority or ombudsman. We will provide information about relevant external avenues for complaint resolution if applicable.
We will treat all complaints and any personal information provided in the course of the complaints procedure confidentially and in accordance with our Privacy Policy.
We will record details of all complaints received and monitor the effectiveness of our complaints handling procedures to identify areas for improvement.
If you have a complaint or require further information about our Complaints Procedure, please contact us at complaints@fgrf.uk or write to us at Faizan Global Relief Foundation UK 284 WITTON ROAD, BIRMINGHAM B6 6NX, United Kingdom.
We are committed to resolving complaints promptly, fairly, and transparently. Your feedback helps us improve our services and ensure we meet the needs of our users.
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Faizan Global Relief Foundation UK 284 WITTON ROAD,BIRMINGHAM B6 6NX,Birmingham,United Kingdom
